Frequently Asked Questions
Everything you need to know about your 5 PM shopping experience.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund or exchange.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times and shipping rates vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I contact customer support?
Our team is available via email at support@5pm.com or through our live chat feature from 9 AM to 5 PM, Monday through Friday.